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Terms and Conditions

  • May 28
  • 2 min read

1. General

  • By using our website, you agree to follow all Terms & Conditions listed here.

  • These terms apply to all visitors, customers, and anyone who accesses our site or purchases our products.

  • The Home Upgrade reserves the right to update or modify these Terms anytime.

2. Product Information

  • We try our best to display product colours, textures, and details accurately.

  • Slight colour differences may occur due to lighting, screen resolution, or photographic effects.

  • Product measurements may vary slightly due to stitching and fabric characteristics.All products are sold on a first-come, first-served basis and may go out of stock at any time.

3. Pricing & Payments

  • All prices listed on the website are final and inclusive of taxes as stated.

  • Prices may change without prior notice due to stock, market rates, or promotional periods.

  • We accept multiple payment methods, including debit/credit cards, UPI, wallets, and net banking.

  • In case of payment failure, the order will not be processed until payment confirmation is received.

4. Order Confirmation

  • You will receive an order confirmation email/SMS/WhatsApp once payment is completed.

  • Orders are accepted only after successful payment authorisation.

  • The Home Upgrade can refuse or cancel an order in case of:

    • Technical errors

    • Suspected fraudulent activity

    • Incorrect pricing

    • Out-of-stock items

5. Shipping & Delivery

  • Shipping timelines, charges, and delivery details are mentioned in our Shipping Policy.

  • Delays may occur due to courier partner issues, festivals, weather, or unforeseen circumstances.

  • Once shipped, tracking details will be shared via SMS/Email/WhatsApp.

6. Returns, Replacements & Refunds

  • Returns are accepted only for damaged, defective, or incorrect products, as per our Returns & Refund Policy.

  • Refunds are processed only after quality inspection of the returned product.

  • An Opening Video is a must for claiming refunds for damaged products.

  • Shipping fees (forward or return) are non-refundable.

  • Products purchased on sale, clearance, combo offers, or with coupons may not be eligible for returns/exchanges.

7. Cancellation Policy

  • Orders can only be cancelled before dispatch.

  • Once shipped, the order cannot be cancelled.

  • Refunds for a cancelled order will be processed within 5–7 working days.

8. Intellectual Property

  • All content on this website (text, images, logo, videos, graphics) is owned by The Home Upgrade.

  • No content may be copied, reproduced, modified, or used without written permission.

9. Customer Responsibilities

  • Customers must provide accurate personal and shipping information.

  • The Home Upgrade is not responsible for delays or failed deliveries due to incorrect addresses or unreachable phone numbers.

  • Customers must ensure they read product details and care instructions before purchasing.

10. Limitation of Liability

  • The Home Upgrade is not liable for any direct, indirect, or incidental damages arising from:

    • Use of the website

    • Shipping delays

    • Inaccurate address information

    • Third-party service issues (courier, payment gateway, etc.)

  • Our liability is limited strictly to the value of the product purchased.

11. Fraud & Misuse

  • We reserve the right to cancel orders that appear suspicious, involve misuse of offers/coupons, or show inconsistent customer behaviour.

  • COD orders not accepted repeatedly may lead to COD being disabled for that customer.

12. Third-Party Services

  • We use third-party payment gateways, courier services, analytics tools, etc.

  • By using our website, you also accept their respective terms and policies.

13. Governing Law

  • All disputes are subject to the jurisdiction of the courts in India.

  • Any legal issues will be governed by Indian laws.

 
 
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